Teams can automatically assign incoming emails using workflows, use saved replies to answer frequently asked questions, and avoid sending customers duplicate replies with collision detection.Īlong with help team administration tools, Help Scout offers great email functionality at the conversation level.

Help Scoutīest shared inbox software for customer support.Īs part of its all-in-one help desk software, Help Scout offers a shared inbox that's designed for customer support teams. 9 great tools for creating a shared email accountĪlthough the following tools won’t automatically create a great customer experience, they can provide the structure and systems that allow your team to consistently improve your service. Using a dedicated tool is also a much more secure way of email sharing and allows a bit more control over team data.īelow, we’ll explore the various types of shared email accounts and offer nine tools to consider if you're looking to improve your team's ability to collaborate while sharing emails. While it's possible to create a team inbox by sharing the login credentials for a single email address with multiple team members, most teams opt to use a specialized tool that offers more advanced collaboration features. A shared email account is a single shared email address, often something like or that is used by multiple members of a team or company to send and receive email from a central inbox.

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